Data Protection legislation (which includes the General Data Protection Regulation or GDPR) places obligations on Kidseconposters in relation to the way that we handle your personal information. We must process your information fairly and lawfully. This also means you are entitled to know how we intend to use your information. You can then decide whether or not you want to give it to us so that we can process it for the purpose required. All our employees are responsible for maintaining customer confidentiality. We provide training to all our colleagues to remind them about their obligations. In addition our policies and procedures are regularly audited and reviewed.
The identity of the controller and their contact details
Your information will be held by Kidseconposters
which includes other group companies such as Kidseconposters. The group also includes Kidseconposters, a money transfer company. More information on the Kidseconposters can be found on this website in the “Our Businesses” section.
What personal data we process
In general, you can use this website without giving us any information. However, additional services may be available if we have certain information about you. We only collect the data we need to provide you with the service you require. In most cases this will mean that we are processing personal data such as:
1. Your Name, Email and Profession to enable you to take advantage of Email News
2. Where we use cookies, information regarding your personal or professional interests, demographics, experiences with our products and contact preferences in order to provide you with further correspondence about our products and services.
Where you apply for a role via the Careers page a separate Privacy Notice advises what and how your personal data is processed.
Where we obtain your personal data from
Your personal information will be held securely so that we and any other companies in the Kidseconposters that you have dealings with (either now or in the future) can manage your relationship with us/them. We only process information that you have supplied to us as part of your website experience or if you sign up to any of the direct communication offers such as Email News.
Why we process your data
We use this information to provide you with a better service, and, in particular, for the following reasons:
1. to provide answers to your questions asked via the website
2. for internal record keeping to improve the content of the website
3. to obtain feedback from you about our corporate responsibility programme
4. to notify you about the updates to the website
5. to customise the content and/or layout of the website for each individual user
6. to provide you with copies of our publications which you subscribe to via our website
7. to respond to your media queries about us
8. to direct you to the Kidseconposters careers site
The Kidseconposters companies as outlined above will share your information amongst each other for the following administrative activities where we have a legitimate business need:
a. Managing your relationship with each company
b. Responding to your queries and complaints.
c. Updating, consolidating and improving the accuracy of our records by sharing any updates to your personal data
d. Where we want to share with market research companies to help us understand how we can improve our products and service offered to you.
Recording phone calls
We will undertake this processing under a legitimate business interest. We may monitor or record phone calls with you in case we need to check we have carried out your instructions properly, to resolve queries or issues, for regulatory purposes, to help improve our quality or service and to help prevent or detect fraud or other crimes. Conversations may also be recorded for staff training purposes.
Viewing information on public and external websites
We will undertake this processing under a legitimate business interest. As part of our ongoing commitment to understanding our customers and shareholders better, we value the opportunity to see the views and opinions made in relation to our business. We do this by scanning public and external websites, social media sites and related mobile apps to collate comments and opinions which may help us to improve our products and services. The majority of the information collated will be aggregated or anonymous.
How long do we keep your data for
As a regulated business, we are often required to hold personal data for set periods of time. There may also be certain legal requirements to hold onto data. We have a legitimate business need to keep data for a certain period of time. We operate to an approved set of retention schedules which identify the type of data held and for how long.